Q: Who do you sell to?

A: We primarily sell to university and college on-campus bookstores and spirit shops. However, we also sell to the hotel and resort industry, the brewing industry, and a diverse assortment of other businesses.

Q: Do you stock inventory?

A: No we do not, all products are customized once an order is received.

Q: Can I see what the item looks like before it ships?

A: Yes, you will receive a proof showing a mockup of the item you ordered with your selected graphics. We will not proceed with your order until the proof it approved.

Q: How do I know if I’m licensed or non-licensed?

A: “Licensed” refers to school logos or graphics that are trademarked or copyrighted. Licensed schools typically know who they are. All other customers should refer to non-licensed pricing.

Q: How long will take until my order ships?

A: There are many factors that go into when an order ships and shipping times vary from item to item. In order to ensure a fast turnaround time, please approve your proof as soon as you receive it.

Q: Can I order less than quantity listed? Can I assort colors?

A: No. The quantity listed is the minimum you must order. Colors may be assorted on many but not all items.

Q: What’s the deal with graphics?

A: You can request any of the artwork you see on our website. Or you can submit your own art. To submit your own artwork, please follow this guidelines. [Hyperlink to pdf]

Q: I’m just a consumer, not a business, can I still purchase from you?

A: If you’re looking to order something with a licensed college logo on it, we recommend going through your local bookstore who can contact us on your behalf. We are unable to sell licensed merchandise to those not in the bookstore industry.

Q: I received some broken merchandise, what should I do?

A: Please contact the representative that assisted you in placing the order. They can issue you a credit for the damaged items. It’s always helpful to include some photos of the damage so we can pass them along to our factories.